Walker’s Shortbread, a renowned Scottish heritage brand with a rich legacy dating back to 1898, has expanded into a global, multi-channel enterprise boasting annual revenues exceeding £164.6 million. As a leading exporter of branded food in Scotland, with nearly half of its sales generated from exports, Walker’s Shortbread has witnessed significant growth in both traditional retail and e-commerce sectors. To meet the demands of its expanding global customer base and ensure operational efficiency, Walker’s Shortbread has invested in Indigo’s warehouse management system (WMS) software. This strategic investment aims to optimize two critical areas: the management of inbound ingredients and packaging materials, and the outbound control of finished goods.
John Taubman, Head of IT at Walker’s Shortbread, emphasizes the importance of Indigo’s software in sustaining the company’s global growth trajectory. “Walker’s Shortbread is a highly seasonal business, and we owe much of our recent global expansion to Indigo’s software, which has enhanced our stock management, visibility, and traceability,” he states. Utilizing Indigo’s WMS with mobile devices, Walker’s Shortbread effectively manages the receipt of raw materials and ingredients, ensuring compliance with rigorous quality assurance standards. The software enables real-time tracking of stock movements, facilitating timely transfers between sites and efficient allocation to production lines. With features such as batch/lot number tracking, the company maintains comprehensive traceability for all stock movements, minimizing operational risks.
Moreover, Indigo’s WMS facilitates the seamless tracking and movement of finished goods, from production line to warehouse storage and onward shipment to customers. Built-in checks ensure accurate packing and labeling of orders, a critical aspect for export orders. The system’s flexibility allows for both standard order picking and trailer despatches, significantly enhancing operational efficiency. Taubman highlights the time-saving benefits of Indigo’s software, particularly in streamlining the dispatch process for large quantities. “This feature saves us a considerable amount of time and enables us to ship efficiently to big distribution centers,” he affirms.
Furthermore, Indigo’s WMS provides comprehensive visibility and traceability across Walker’s Shortbread’s distribution network, significantly reducing shrinkage and operational errors. By transitioning to a paperless system, the company has eliminated inefficiencies associated with manual processes and improved order accuracy. In conclusion, Walker’s Shortbread’s adoption of Indigo’s warehouse management system underscores its commitment to operational excellence and customer satisfaction in a dynamic global market landscape.
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