Boston Logan International Airport experienced significant disruptions on July 19, 2024, due to a major technology outage. The incident impacted several critical systems, including those managed by Massachusetts Bay Transportation Authority (MBTA) and Microsoft services.
The outage began early in the morning and affected both the airport’s operational and passenger management systems. As a result, travelers faced delays and cancellations, creating substantial congestion and frustration. The airport authorities and relevant technology teams worked swiftly to identify the cause and restore normal operations.
While the exact nature of the technology failure is still under investigation, initial reports suggest that the problem may have stemmed from an issue with the cloud services provided by Microsoft. The MBTA systems, which integrate with the airport’s operations for transportation and logistics, were also affected, leading to further complications.
Airport officials have apologized for the inconvenience caused and are implementing measures to prevent future occurrences. They are collaborating with technology partners to ensure a thorough investigation and to reinforce the resilience of their systems.
As the situation continues to develop, passengers are advised to check for updates on their flights and allow extra time for potential delays. The airport is working diligently to resume normal operations and minimize the impact on travelers.
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