A global freight forwarding organisation has completed a worldwide rollout of a new Transportation Management System (TMS) designed to standardise service delivery, improve real‑time visibility and enhance operational performance across its global network.
The project, finalised in December 2025, implemented the TMS across operational offices in more than 40 countries, uniting all regions on a single digital platform. The upgrade is intended to streamline global logistics operations, standardise workflows and enable smoother collaboration between disparate teams while offering customers greater transparency from booking through delivery.
According to company leadership, the switch to a unified TMS supports consistent service standards worldwide by consolidating operational processes and delivering real‑time shipment visibility, proactive notifications and faster response times for clients. This digital foundation helps planning teams monitor freight movements, coordinate across geographies and rapidly address exceptions or delays.
Real‑time data and standardised workflows allow forwarders to offer clients clearer status updates and support logistics planning with accurate, up‑to‑date information. Industry trends show that advanced TMS platforms integrated with telematics and cargo tracking contribute to improved operational efficiency, transparency and customer communication—transforming TMS from a back‑office tool into a front‑line enabler of logistics excellence.
The rollout overcame typical challenges associated with global system migrations—such as data migration, user training and alignment across regions—highlighting the strategic priority placed on digital transformation in freight forwarding. Looking ahead, continued optimisation efforts are planned to further enhance process automation, scalability and collaboration across the organisation’s international operations.
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