Alison Derrig, a small business owner, has expressed some concerns regarding the fraud protection system at Metro Bank after experiencing issues with her account being targeted by scammers. After reporting four unauthorized transactions totaling £124, Derrig encountered difficulties when attempting to process legitimate payments, including a significant £21,000 supplier transaction. She emphasized her challenges with the bank’s response, mentioning the frequent declines of valid transactions and the blocking of her new debit card. In response, Metro Bank offered their apologies, reassuring customers that safeguards are in place, while also acknowledging that some legitimate payments may have experienced delays. Fraud experts have noted that smaller transactions during busy periods, such as December, are often targeted by scammers.
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