HÀ NỘI — As the global economy evolves rapidly, the integration of artificial intelligence (AI) and digital technologies is becoming increasingly important for businesses aiming to identify risks and adapt swiftly for sustainable growth.
While large enterprises are leading the way in AI adoption, small and medium-sized enterprises (SMEs) face challenges in incorporating these technologies into their operations.
Recent studies from IBM, Forbes, and McKinsey show a steady rise in AI adoption within business governance. In 2022, 33% of companies used AI, with the number growing to 55% in 2023 and 72% in 2024. AI is being used across a variety of sectors, including semiconductors, agriculture, and livestock, to enhance efficiency and gain a competitive edge.
For instance, Cricket One, a major protein producer in Bình Phước, has been using AI since 2019 to monitor cricket farming conditions. While their AI platform is still in the machine learning phase, it provides valuable insights, helping the company make more informed decisions in managing its cricket farm. Similarly, Vinamilk, one of the largest dairy producers in Vietnam, has implemented AI to analyze animal health data, predict disease risks, and improve treatment over the last five years.
Despite these successes, small businesses continue to face significant barriers in adopting AI. For many, the costs associated with AI tools, such as chatbots and management software, can be prohibitive, with expenses reaching VNĐ10-20 million per month. Additionally, for small businesses with limited resources, the benefits of AI may not be immediately clear, leading to underutilization of these tools.
MISA, an IT solution provider, reports that 97% of SMEs encounter common obstacles when adopting AI. These challenges include managing fragmented data, the increasing costs of scaling AI tools, and a lack of investment in centralized AI systems. Many businesses apply AI only in certain departments, such as accounting or HR, which results in operational inefficiencies.
Recognizing the importance of AI for business survival, experts stress that digital technologies, particularly AI, have become essential for businesses to thrive in an unpredictable economic environment. Dr. Lê Duy Tân from the AIoT Lab VN Centre advises businesses that lack the resources to build AI systems from scratch to take a gradual approach. He suggests starting with AI solutions from technology companies, learning to use them effectively before considering in-house development or outsourcing specialized products.
Dr. Tân also highlights the success of small businesses in Japan that have outsourced AI solutions, while those with limited budgets can turn to subscription-based services from larger technology firms. However, he notes that comprehensive solutions might not always align with the unique needs of each business.
Lê Hồng Quang, General Director of MISA Company, warns against attempting large-scale AI deployments without a clear roadmap, as this can lead to risks. He emphasizes the importance of investing in digital platforms that ensure proper data collection, storage, and processing, to avoid operational challenges.
With a solid data foundation, businesses can begin using AI to automate processes such as customer service, analyze customer data for personalized offerings, and optimize supply chains.
As AI continues to evolve, its role in business development and efficiency is expected to grow, offering new opportunities for SMEs that are able to overcome the challenges of adoption.
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