A new fraudulent scheme, known as the ‘Delayed Disconnect Scam’, is targeting Canadian citizens, exploiting a phone system delay to extract sensitive banking information. Scammers impersonate officials from financial institutions or credit card companies and manipulate victims into believing they are contacting their banks to resolve a supposed issue.
During the call, fraudsters persuade individuals to verify the phone number on their bank card and then simulate the end of the call. When the victims attempt to dial their bank, they unknowingly remain connected to the scammer, who then poses as a bank representative to gather crucial financial details, compromising the victim’s bank account.
This scam takes advantage of the delay that occurs in the Canadian phone system between hanging up and the actual termination of the call. The Prince Edward Island RCMP, through Media Relations Officer Cst. Gavin Moore, has acknowledged receiving numerous complaints about compromised bank accounts where victims were unaware of how the breach occurred. This scam provides a possible explanation for such incidents.
To protect against this scam, individuals are advised not to disclose banking information during unsolicited calls and to wait a full minute before redialing to ensure the previous call has been disconnected. It’s also recommended to use an alternative line, such as a cell phone, for the subsequent call. Additionally, the public is cautioned against granting remote access to their computers, as this is another method scammers use to carry out fraud.
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